Shipping & Delivery

You will receive a shipping confirmation email with a tracking number once your order ships. You can also log into your account on castercentral.com to view order status and tracking information at any time.

Casters, wheels, caster parts and small accessories ship free via standard ground within the contiguous United States when those items total $500 or more before tax. Carts, hand trucks, shelving units, workbenches, storage cabinets and other equipment are not included and ship at the UPS rate shown at checkout, even in an order over $500. Alaska, Hawaii and Canada orders are not eligible for free shipping.

Orders placed before 2:00 PM ET on business days for in-stock quick-ship items typically ship the same day. Orders placed after 2:00 PM ET or on weekends/holidays ship the next business day. Look for the "Quick Ship" badge on product pages to identify eligible items.

Orders that are too heavy or bulky for standard ground carriers ship via LTL (less-than-truckload) freight. This is common for large quantities of heavy-duty casters or full pallet orders. Contact our team at sales@castercentral.com for a freight quote before placing your order. We will provide competitive rates from our carrier partners.

We ship to the United States and Canada. Canada orders ship UPS Standard at the rate shown at checkout. For any other country, contact our team at sales@castercentral.com before you order.

Your Canada shipping charge covers transport to your door. Import duties and taxes (GST/HST, and PST or QST where they apply) are not included in your price or your shipping charge. UPS collects them, plus any customs brokerage fee not included in your shipping charge, before or at delivery. The amount depends on what you order and where it is going.

Want one price up front? Request a delivered quote and our team will price your order with shipping and the UPS customs clearance fee included.

If your order arrives damaged, contact us immediately at sales@castercentral.com with photos of the damage and your order number. We will arrange a replacement shipment at no additional cost. For freight shipments, note any visible damage on the bill of lading at the time of delivery.

Yes. Contact our team before placing your order and we can arrange expedited shipping via UPS or FedEx. Expedited shipping costs are calculated based on package weight, dimensions, and destination. Note that expedited shipping applies to transit time, fulfillment is still same or next business day for in-stock items.