Ordering & Shipping
No. You can order as little as a single caster or wheel. However, caster, wheel and parts orders over $500 qualify for free ground shipping, and orders over $1,000 automatically receive a 5% volume discount.
Most in-stock items ship the same or next business day from our Pembroke, MA warehouse. Orders placed before 2:00 PM ET on business days typically ship same day. Standard ground delivery is 1-5 business days depending on your location.
Casters, wheels, caster parts and small accessories ship free via standard ground within the contiguous United States when those items total $500 or more before tax. Carts, hand trucks, shelving, workbenches and other equipment ship at the UPS rate shown at checkout. Full shipping details.
Yes. For heavy, bulky, or pallet-quantity orders, we arrange LTL freight shipping. Contact our team at sales@castercentral.com for a freight quote before placing your order.
You will receive a shipping confirmation email with a tracking number once your order ships. You can also log into your account on castercentral.com to check order status.
We primarily ship within the United States. For international orders, contact us at sales@castercentral.com and we will arrange shipping on a case-by-case basis.
B2B Accounts & Pricing
Visit our B2B Registration page and fill out the application. Once approved, you will have access to NET terms, volume pricing tiers, and PO-based ordering.
Approved B2B accounts can access NET 30 or NET 60 payment terms. You can submit purchase orders directly through your account or email them to sales@castercentral.com.
Upload your tax exemption certificate once through your account settings, and all future orders will automatically be tax-free. If you need help, contact our team and we will set it up for you.
Yes. All orders over $1,000 automatically receive a 5% discount at checkout, no coupon needed. B2B accounts unlock additional tier-based pricing that increases with order volume.
Yes. Approved B2B accounts can submit POs through their account or via email. We process POs within one business day and confirm with an order acknowledgment.
Products & Technical
Start with three things: your load (weight of the equipment plus its maximum payload), your floor type (concrete, tile, hardwood, carpet), and your environment (wet, hot, chemical exposure, cleanroom). Our Load Calculator and engineering team can help from there. Contact us at sales@castercentral.com with your specs and we will provide a recommendation.
Swivel casters rotate 360° and allow for steering and maneuverability. Rigid casters are fixed and only roll forward/backward. Most carts use a combination: 2 swivel in front for steering and 2 rigid in back for straight-line tracking. All-swivel setups are used when you need to move in any direction (tight aisles, operating rooms).
Remove the existing caster and measure the stem diameter and length. For grip ring stems, measure the outside diameter (common sizes: 7/16", 1/2", 7/8", 1"). For threaded stems, measure the thread diameter and thread pitch (common: 5/16"-18, 3/8"-16, M10, M12). Our Stem Measurement Guide has detailed instructions.
Yes. We provide 2D and 3D CAD models for many of our products, available through our product pages. If you need a specific model that is not listed, contact our team and we will source it from the manufacturer.
Yes. We regularly handle custom specifications, special wheel materials, custom mounting plates, specific brake types, corrosion-resistant finishes, and more. Contact us with your requirements and we will work with the Colson Group factories to provide a solution.
Returns & Support
We accept returns on unused, uninstalled products within 30 days of delivery. Items must be in original packaging. Contact us at sales@castercentral.com to initiate a return. Restocking fees may apply to custom or special-order items.
Contact us immediately with photos of the damage and your order number. We will arrange a replacement at no cost. For freight shipments, note any visible damage on the bill of lading when signing for delivery.
Email us at sales@castercentral.com, call us during business hours, or use the Contact form on our website. For quote requests, use our Request a Quote form, include your equipment details and load requirements for the fastest response.